Refund policy
When you get your money back, and how to ask.
7 days on any first payment (14 in the EU)
Changed your mind? Ask within 7 days of the first payment of a plan, monthly or yearly, or within 14 days if you live in the European Union (right of withdrawal), and we refund 100%, no questions asked.
Features still being released
Executor is released in stages. If a feature listed in your plan on the pricing page isn’t available yet when you need it, you can cancel and ask for a refund of the current period, at any time.
After that
- You can cancel anytime in your dashboard. The plan keeps working until the end of the period you paid.
- After the first 7 days (14 in the European Union), we don’t refund partial months or the rest of a year, except in the case above.
- Upgrades are charged in proportion to the time left. Downgrades start at the next renewal, with no refund of the difference.
What we can’t refund
Network fees, Jupiter’s fee, the value of trades and anything else that happens on the blockchain go straight from your wallet to the network, to Jupiter or to the seller. They never pass through us, so we can’t refund them. Trading losses are not refundable either.
How to ask
Email suporte@executor.fun from the email of your account, with the date of the charge. We answer within 2 business days. Refunds go back to the original card through Stripe and usually show up in 5 to 10 business days, depending on your bank.
Before opening a card dispute
Talk to us first: we solve most cases faster than a dispute. If a dispute is opened without contacting us, the account may be paused while the bank decides.